Sales & Returns Policy

 

Payment method

life720.com accepts payment by the following methods:

PAYPAL

Online payment can be made through PayPal.

Cheque

Payment can be made by cheque in HKD payable to “Life 720 Company Limited”. Order will be cancelled if we do not receive such payment within three working days. You will be notified of the cancellation by email.

Payment into bank account

You can make payment into the following account and fax the deposit slip with the order number written on it to (852) 2603 6877 or email the same to [email protected]

** Orders without deposit slip will not be processed **

Name of account holder: Life 720 Company Limited

Account number in Nanyang Commercial Bank: 043 481 00057094

Order will be cancelled if we do not receive such payment within three working days. You will be notified of the cancellation by email.

 

Delivery note

Product name, price and quantity will be printed on the delivery note for logistic purpose or in compliance with the laws and requirements for registration or import documentation of the place of destination.

 

Place of delivery:

Free delivery costs for all regions of Hong Kong and outside of Hong Kong using internaional courier services.

 

Arrangement for delivery

If payment is made through bank transfer, three working days are needed for confirmation.

If payment is made by credit card or PayPal, two days are needed for confirmation.

 

Delivery time (upon confirmation of payment)

Hong Kong : approximately 4 – 5 working days
China : approximately 10 – 15 working days
Macau : approximately 7 -10 working days
All other regions : approximately 30 working days as more time is needed for logistics

 

Tracking order

Upon delivery, customers will be notified of the date of dispatch, delivery code as well as the website for tracking the delivery.

Note: Please check the goods carefully prior to signing for acceptance, no return will be accepted thereafter.

 

Online fraud prevention

In order to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity, life720.com will screen all orders on a daily basis as part of the order processing procedures and reserves the right to withhold from or refuse processing any orders due to suspected fraud or unauthorized or illegal activity. life720.com may request a copy of the monthly bank statement from the purchaser to verify the payment and our customer service may also contact the purchaser for confirmation of the order. We also reserve the right to disable any member accounts or refuse to ship to certain addresses in case of suspected fraud or unauthorized or illegal activity.

 

Customs and tax

If the products are to be shipped to a region (including China) or country outside Hong Kong, you will be considered the importer of the products and may have to pay for surcharge, tax or registration or import permit on the products to such destinations. These charges and application for documents are subject to the regulations of the shipping destination. life720.com can neither control nor estimate the amount of these charges. life720.com is also not legally responsible for these payments or application procedures of documents. You should contact your local customs office for further information if you have anything uncertain regarding import duties and the laws of the country.

By clicking “continue” to complete your order, you accept the responsibility for all surcharges, taxes or matters of applying for import documents of the products ordered. If you failed to fulfill the responsibility in this representation and the products are subsequently returned to life720.com, you have to bear a charge of 25% of the total price of the products to cover our shipping costs.

Note: As the surcharges, taxes or registration or import permit on the product for such destination are subject to the laws and requirements of the country of destination, we must provide the actual product value for the customs clearance. In addition, some of the countries may require attachment of a document containing product details with value outside the parcel, thus, we will not alter the product value in the custom clearance documents in any circumstances.

Tax varies in different countries, please contact the relevant authority or customs office for enquiries. By placing order on life720.com, you accept the responsibility for payment of all surcharges, taxes or matters of applying for import documents of the products ordered. life720.com has no control over these charges and is also not legally responsible for these payments or application procedures of documents. If you are not able to complete the transaction as a result of tax issue, you have to bear a charge of 25% of the total price of the product to cover our shipping costs.

For orders from China, if the product is subject to duties, customers can choose to pay the tax. If customers refuse to bear the tax and rejected the delivery, please inform life720.com and make application to the Chinese customs office for returning the parcel to sender as soon as possible. It normally takes about 21 – 30 working days for returning the parcel, we may arrange for re-shipment or refund once we received the returned parcel.

 

Undeliverable orders

Occasionally ordered shipments are returned to us as a result of incorrect address, a PO Box address or hotel address, failed delivery after repeated attempts, refusal to pay tax/refusal to provide ID/failure to make import declarations or parcel refused by the recipient.

When the delivery agent returns an undeliverable package to us, we will make a refund after deducting the original shipping costs, handling fee and 25% of the total price of the product for processing the returned order. life720.com will then refund the balance within 30-45 days after it received the returned item.

We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged resend shipping fee per parcel as well as the total price of the product.

Re-shipping fee is based on the original shipping method used for your purchase as well as the country/region to be delivered to.

Customer needs to provide full mailing address to avoid delay of delivery or extra charges incurred. life720.com reserves the right to charge back customers who do not provide full and complete address or give wrong mailing address and in turn causing delayed delivery and extra charges.

 

Customer needs to notice the following :

We promise to deliver on time and to the instructed destination according to the provided address. However, if customers do not provide correct and accurate mailing address on purchase and the delivery is delayed or lost, we will also charge the customer all the charges incurred without any legal responsibilities.

If the item is out of stock, we will inform the customer as quick as we can, and arrange delayed delivery, exchange for other products or refund if necessary.

If the product is spilled over, changed in quality or damaged, due to long distance delivery which is out of our control, the responsibility does not go to life720.com and we are not liable for any legal responsibilities.

 

Order confirmation

After successfully placing an order, you will see a page thanking you for your order, together with an Order Number. An “Order Confirmation” will be sent to your email address with all the details. If you do not see either of these, please contact us by email ([email protected]) or telephone 26036322.

On rare occasions, an order will be successfully submitted even if you get an error message on the last step. Please contact us by email ([email protected]hop.com) or telephone 26036322 to confirm the order.

If you do not receive the order confirmation email after a successful transaction, it may fall into junk mailbox. Check your spam or junk mailbox. The email may have blocked by your email service provider as an email spam.

 

Changing orders

Once you have completed your purchase through life720.com, we do not accept any changes on ordered items and delivery address. For any necessary changes on ordered item or delivery address, it must be done within 24 hours after confirmation of a successful order and HK$200 administration fee is required for each change.

Note: Whenever you make a change of an order, the estimated delivery date will be affected. No change to the ordered items or delivery address will be accepted if it is made 24 hours after the confirmation of a successful order.

Note: No changes will be accepted for orders for delivery to international regions (outside Hong Kong and Mainland China).

 

Order cancellation

Once an order is made, we do not accept any cancellation.

 

Product availability

life720.com will update on a daily basis the stock level of products to be ready for purchase and delivery. Occasionally when we go to pick an order some of the items may not be available. We will automatically cancel the order of unavailable items and notify you by email. You will not be charged for the cancelled items.

Cardholder of UnionPay cards are advised to read the “Guidance for online payment” issued by the card issuing banks prior to online shopping to check the availability, accepted card types, payment limit, password for transaction as well as whether it is necessary to register in person with identity card to activate online payment function.

Before shopping with a UnionPay Card, please refer to the UnionPay Online Shopping Program to check the criteria for calculation, information needed to provide during the process or the confirmation page.

In case of dispute, the decision of life720.com shall be final and conclusive.